All of our products are delivered by Royal Mail at no cost. 3-4 day 2nd class postage. Returns policy managed by eBay: Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. If you're unhappy with a product, please contact us so we can make it right. Personalised products cannot be returned, except for curtain exceptions.