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Customer Service
Standard Delivery
We offer 1st Class Royal Mail delivery as standard.
Smaller items are usually delivered within 3 working days, Monday to Friday. Most orders placed before 2PM are despatched the same day.
Customised items, such as products that require engraving, can take a little longer to create and despatch. They are usually despatched 1-2 days after you've ordered.
As standard, all deliveries are by Royal Mail through 1st class postage.
eBay may offer alternative delivery options, please check when placing your order.
My order hasn't arrived yet.
If you haven't received your item(s) after the estimated arrival date, please get in touch via eBay. We'll get in touch with Royal Mail with an update on your item(s) as it may still be in transit.
Returns & Refunds
Sometimes things go wrong, so we're here to help.
When you buy from us online, you're protected by the eBay Money Back Guarantee. If you don't receive an item, you receive an item which doesn't match the listing or if an item arrives damaged, you're covered. Items where you've completed a payment outside of eBay are not covered, for example, a bank transfer and instead is handled with us.
Something wrong? Get in touch with us and we'll sort it.
For any product returns, refunds or enquires for purchases in-store, please visit us.
Payments
Accepted methods of payment.
In-store payments
We accept the following payment methods in-store:
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Cash Payments (excludes £50 notes)
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Visa & MasterCard, including contactless
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American Express
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Apple Pay
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Google Pay
We do not accept cheques as payment.
Online payments
We accept the following payment methods online:
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PayPal (via eBay)
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PayPal Credit (via eBay)
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Credit card or debit card provided via PayPal
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Credit or Debit card
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Apple Pay
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Google Pay
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