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Help Centre
The most frequently asked questions
MOST COMMONLY ASKED QUESTIONS.
Do you offer delivery?
We do offer delivery if you order via our eBay store. We don't offer delivery of any items for orders made in-store as these items are for collection from in-store only.
What delivery do you offer?
When you order from us online you'll have your items shipped to you through Royal Mail 1st class postage as standard. Small items are usually delivered within 3 working days and if ordered before 2pm they will be despatched the same day, depending on our workload.
Customised products, such as engraving, can take a little longer to create and despatch, which is usually 1-5 days after your order date.
We are a small team with just 2 people handling online orders so some days we may be handling a large amount of orders so same day despatch may not be possible.
I've ordered and my item hasn't arrived yet.
If after 2 days after the estimated arrival date has passed, please get in touch with us through eBay.
We'll contact Royal Mail for an update to see where your parcel is as it may still be in transit with them.
Please refrain from giving us poor feedback for late delivery - once we've posted your items it's the responsibility of Royal Mail to deliver to you. We'll do everything we can to get you an update.
Returns and refunds policy.
Sometimes things go wrong, so we're here to help. When you buy from us online you're protected by the eBay Money Back Guarantee. This means, if you don't receive an item, or it arrives and doesn't match the listing or damaged, you're protected and can easily rectify any issues.
For any return enquiries for in-store purchases please contact us or visit us.
IN-STORE QUESTIONS
Accepted payment methods
We will accept the following payment methods:
Cash payments using the following:
1p, 2p, 5p, 10p, 20p, 50p, £1, £2, £5 note, £10 note or £20 notes that are in circulation.
We will not accept commemorative coins, paper notes or £50 notes.
Card Payments
Visa and Mastercard and contactless payments
American Express
Apple Pay
Google Pay
Samsung Pay
We will not accept cheques, paper notes or £50 notes under any circumstances.
CONTACT US
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