Sometimes things go wrong - our courier may lose your parcel or we accidently sent the wrong product. The eBay Money Back Guarantee protects you as a buyer and applies when: You don't receive an item, The item received doesn't match the listing, for example if we sent the wrong item, or if the item arrives broken, damaged, or faulty. Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services) are not covered. If an item we have sent to you falls under these catagories then please contact us through eBay and we'll make it right. Learn more here: https://pages.ebay.co.uk/ebay-money-back-guarantee/index.html